‘Atithi Devo Bhava’, isan ancient Sanskrit saying which means, “A Guest must be treated like God”. Being involved in tourism the team at Explore Himalaya believes in this maxim and makes sincere efforts to follow it. Given below are some glowing instances of how the team has imbibed this philosophy and has truly succeeded in their efforts, that is, made a guest ‘feel like God’.
Lee Haslam, a client from UK writes:
“I’ve just finished my holiday in Nepal. I was on the Everest Base Camp trek and I was rescued by helicopter due to AMS so couldn’t finish the walk. Not so good for me, but this is where your staff kicked in to action. For starters, the communication between your staff was ‘Excellent’. They knew exactly what was happening at all times and what was happening next. The helicopter dropped me off at Kathmandu Airport. Gobinda picked me up after waiting a long time for me to arrive. He then took me to a health clinic. Gobinda was very helpful and caring. A hotel room was booked and also a meeting was organized the next day to change my itinerary. After this Pushpa made every effort to make sure my holiday was the best possible giving me advise where possible.
Suman, you must understand that the personal efforts of your staff have transformed a holiday that could have been disappointing into a Great Holiday Experience. Your staff has exceeded my expectations! I was treated like a member of a Royal family. I am also in customer service in my job at home and if Gobinda and Pushpa were my staff I would be telling them how good they are at their job. Thank you again!”
John P. Medicus writes:
“I just wanted to thank everyone at Explore Himalaya for an amazing trip this last week to the Everest Base Camp. Tiger (Bagbir) our guide was amazing! He took such great care of our group and myself. I can’t begin to thank him enough. I would like to leave Tiger an additional tip to the one I gave him in Lukla. I was wondering if you would take a credit card for a tip? I hope I can come back to Nepal with your group again sometime. Thank you again. “