Our trek was great. We had good weather, great views of Everest on many days, a good guide and porter and a lot of fun.
On our return, both we and Explore were concerned as to whether we would be able to fly out and, thus, make our connecting flight to Europe. Weather at Lukla airport was, once again, changing all the time. Therefore, when we arrived back in Lukla at the end of the trek, Explore’s representative in Lukla and our guide offered to investigate whether we could get on a flight that afternoon, while the airport was still open.
We accepted the offer, they got us on a flight and were safely in Kathmandu, no longer worried about whether the airport would be open the next day. This all happened very quickly but, by the time we had landed, Explore had organized a guide to meet us at the airport and a hotel room in Kathmandu (Hotel Marshyangdi). Again, problem solved.
If you measure your tour operator by not only being able to organize a tour at a good value price but also on being able to solve any problems that occur then Explore Himalaya rate very highly.